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How bk2000 Handles Your Personal Information

This page tells you exactly what data bk2000 collects when you open an account, use DANA, OVO or GoPay to fund it, and browse the lobby.

Account data protectionWallet info handled securelyYour right to access dataCookie controls availableContact us to update records
bk2000 How bk2000 Handles Your Personal Information
DATA HANDLING PRACTICES

How We Protect and Manage Your Account Data

Data security at bk2000 runs across four areas: how we store it, how long we keep it, what cookies we set, and how your account login is secured. Each area is described below so you have a complete picture of what happens to your information from the moment you register to the moment you close your account.

Storage and Encryption Account data and wallet identifiers — including those linked to DANA, OVO and GoPay — are stored on encrypted servers. Access to this data is restricted to authorised staff only.
Data Retention Period We retain account records for the period required under applicable rules in eligible regions. Once that period passes and your account is closed, identifiable data is deleted or anonymised.
Cookie and Tracking Policy We use session cookies to keep you logged in and analytics cookies to understand how the lobby is used. You can manage cookie preferences through your browser settings at any time.
Account Login Security Login sessions use OTP verification tied to your registered contact. If we detect an unusual login — different device or location — we prompt re-verification before granting access.
PRIVACY CONTACT PATHS

How to Reach Us About Your Data

If you want to access the personal data we hold, request a correction, or ask us to delete your account records, our support team handles privacy requests directly. You can reach us through live chat on the site, by email, or through our in-app support channel. We aim to respond to all data-related requests within a reasonable timeframe, and we'll confirm receipt so you know your request is being handled.

Live Chat Support Start a live chat session from any page on bk2000 to submit a privacy or data request. Our team will verify your account identity before processing changes.
Email Privacy Requests Send your data access or deletion request by email. Include your registered account email so we can locate your records and confirm your identity securely.
In-App Account Help Use the account help section inside the mobile lobby to flag a privacy concern. Requests submitted here are routed to our data team, not general support.

Your Privacy Questions, Answered Directly

These are the questions we get asked most often about data, account privacy and your rights on bk2000. If your question isn't here, reach us via live chat or email and we'll respond directly.

We collect your name, email, contact number and the e-wallet ID you use — DANA, OVO or GoPay. We also log device and session data to secure your login and detect unusual activity.

Wallet identifiers are shared only with the payment processor needed to complete your transaction. We do not share this data with advertisers or unrelated third parties under any circumstances.

Yes. Submit a data access request via live chat or email with your registered account email. We'll verify your identity and provide a summary of the personal data we hold on your account.

Retention periods follow applicable requirements in eligible regions. After the required period ends, identifiable records are deleted or anonymised. We do not keep data beyond what is required.

Send a deletion request through live chat or email. Include your account email for verification. Requests are handled by our data team, and we'll confirm once your data has been removed or anonymised.

We use session cookies for login and analytics cookies to improve the lobby experience. You can manage or block cookies through your browser settings — session cookies are required to stay logged in.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.