Reference

What You Agree To When You Use bk2000

These terms set out the rules that apply to your bk2000 account — from how you fund it using DANA, OVO, or GoPay, to how we handle disputes and account closures.

Applies to all account activityCovers DANA, OVO, GoPay depositsSubject to local law and eligible regionsUpdated terms take effect on publicationContact support for any clarification
bk2000 What You Agree To When You Use bk2000
TERMS CONTACT PATHS

Reach Us About These Terms

If any part of these terms is unclear, or you want to raise a concern about how they've been applied to your account, our support team is the right first contact. You can reach us through live chat, email, or our messaging channel — whichever fits how you work. We aim to respond to terms-related queries with a written explanation, not just a generic reply.

Live Chat Start a live chat session from the account page. Suitable for quick clarifications about deposit rules, wallet eligibility, or account status under these terms.
Email Support Send a detailed query to our support email for written responses. Useful when you need a documented answer about how a specific term applies to your account.
Account Messaging Use the in-account message thread to raise a terms dispute or request a review. All messages are logged and traceable for your records.
HOW WE ENFORCE THIS

Our Commitments Under These Terms

These terms are not just a legal document — they describe how we actually run accounts, process wallet transactions, and handle disputes. We apply them consistently so you know what to expect every time you deposit via OVO or withdraw to your GoPay account.

Account Security

Your account is protected by OTP verification at login. We never ask for your wallet PIN. If you suspect unauthorised access, contact support immediately to freeze the account.

Transaction Records

Every DANA, OVO, and GoPay transaction is logged against your account. You can request a transaction history at any time through the account dashboard or via support.

Dispute Handling

If a deposit does not reflect in your account balance, raise it via live chat with your wallet reference number. We trace the transaction and resolve confirmed cases with a manual credit.

Term Change Notice

When terms change, we post the update at this URL with the effective date. We do not send individual notices — checking this page before each session keeps you current.

Common Questions About These Terms

These are the questions we see most often when people read through the terms for the first time. If your question is not here, live chat is the fastest way to get a straight answer.

Yes. The same account and transaction rules apply regardless of which wallet you use. DANA, OVO, and GoPay are all subject to the same deposit, verification, and dispute procedures outlined here.

Revised terms take effect on the date published at this URL. If you continue using your account after that date, you are treated as having accepted the changes. Withdraw and close your account if you do not agree.

Yes. Your deposit and withdrawal records — including all wallet transactions — are accessible via the account dashboard. You can also request a full history from support in writing.

Contact live chat with your OVO transaction reference number and the amount. Our team will trace the payment on our end and apply a manual credit if the transfer is confirmed on the wallet side.

We may restrict or close accounts that show signs of fraudulent activity, identity misrepresentation, or repeated violation of deposit and withdrawal rules. You will be notified and given a chance to respond.

Access depends on local law and is available only where permitted in your region. We recommend confirming that use of the platform is lawful in your area before registering or depositing.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.